Last updated: 29 September 2020

Gigable Website Cookie Policy

At Gigable we understand the importance of your Privacy, therefore this Cookie Policy provides you with a clear and transparent description of the cookies we use and why we use them.  The policy is applicable across our website  https://www.gigable.com/ (the “Website”) and all associated gigable.com subdomains operated by Gigable Limited.

For the product (gigable.app and all sub-domains), please visit the Product Cookie Policy.

Please be aware that by restricting certain cookies, it may lead to a reduced experience in terms of functionality.

Gigable will, when required, alter this policy to reflect changes in technology and to ensure legislative compliance.

Should you have further questions or concerns relating to this Cookie Policy or any aspect of our Terms and Conditions, please contact us at info@gigable.com

To view our Privacy Policy please visit: https://gigable.com/privacy-statement/

 

What is a cookie?

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.

Cookies do lots of different jobs, like letting you navigate between pages efficiently remembering your preferences, and generally improve your website experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.

 

Managing your Cookie Choices – The power of consent is in your hands

Not all cookies are the same and it is your right to select which ones you are comfortable with.

By accessing the Cookie settings, you can change your cookie settings at any time and revoke previously given consent.

You may also manage your browser cookies settings in line with your privacy requirements.

Within the Settings option of your preferred browser, select Privacy and Security to customise your cookie settings, alternatively, search ‘Cookies’ and manage accordingly.  If you choose to disable cookies, some features of our Site or Services may not operate as intended.

 

More about cookies

Most websites you visit will use cookies in order to improve your experience by enabling that website to ‘remember’ you, either for the duration of your visit (using a ‘session cookie’) or for repeat visits (using a ‘persistent cookie’).

Cookies may be set by the website you are visiting (‘first party cookies’) or they may be set by other websites who run content on the page you are viewing (‘third party cookies’).

 

Cookies – They don’t all taste the same!

Not all cookies perform the same job so here’s an explanation of what they do and how we use them.

Strictly Necessary Cookies

Strictly necessary cookies are essential in order to enable you to move around a website and use its features and/or services. Without these absolutely necessary cookies, websites or apps will not perform as smoothly for you as we would like it to, and they may not be able to provide the certain services or features.

What do we use these for?

  • We use Strictly Necessary Cookies for the functionality of the website, including
    • Remembering your cookie settings and consent.
    • The website’s chat-box function that we use for support. (Third party)


Your consent is not required for the use of Strictly Necessary Cookies.

 

DomainFirst or Third PartyCookie NameDescriptionExpiration
gigable.com (And all sub-domains)First partycookielawinfo-checkbox-necessaryDetermines whether the user has accepted the cookie consent box 1 day
First partycookielawinfo-checkbox-non-necessaryDetermines whether the user has accepted the cookie consent box 1 day
First partyelementorUsed in context with the website’s WordPress theme. The cookie allows the website owner to implement

or change the website’s content in real-time.

Persistent
accounts.livechatinc.comThird party__lc_cstNecessary for the functionality of the website’s chat-box function3years
Third party__lc_cidNecessary for the functionality of the website’s chat-box function3 years
outgrow.usThird party_OG_GDPR_COOKIE_This cookie determin es wh ether the browser accepts cookiesSession

 

Performance/Analytics Cookies

Performance cookies collect information about how visitors use a website or app; for instance, which pages or sections visitors go to most often, and if they get error messages from web pages. These cookies do not collect any information that identifies a visitor. The information that these cookies collect is aggregated and is therefore anonymous. It is only used to improve how a website or app works.

What do we use these for?

  • We use Performance Cookies to assess and improve how visitors use our technology through statistical analysis.  They are tools we use to make your experience more efficient and create a better experience. This cookies help us  to understand how visitors interact with websites by collecting and reporting information anonymously.

 

DomainFirst or Third PartyCookie NameDescriptionExpiration
gigable.com (And all sub-domains)Third party_gaRegisters a unique ID that is used to generate statistical data on how the visitor uses the website2 years
Third party_gat Used by Google Analytics to throttle request rate1 day
Third party_gidRegisters a unique ID that is used to generate statistical data on how the visitor uses the website1 day
Third party_hjAbsoluteSessionInProgress This cookie is used to count how many times a website has been visited by different visitors – this is done

by assign in g the visitor an ID, so the visitor does not get registered twice.

1 day
Third party_hjidSets a unique ID for the session . This allows the website to obtain data on visitor behaviour for statistical purposes.persistent
Third partyhjViewportIdSets a unique ID for the session . This allows the website to obtain data on visitor behaviour for statistical purposes.Session
Third party_hjIncludedInPageviewSampleDetermines if the user’s navigation should be registered in a certain statistical place holderpersistent
Third partyhjRecordingLastActivity Used in context with the website’s user feedback functionality. Determines whether the user has been shown feedback messagesSession
secure.livechatinc.comThird party_livechat_has_visitedIdentifies the visitor across devices and visits, in order to optimize the chat-box function on the website.Persistent
@@lc_auth_token:12067866 Identifies the visitor across devices and visits, in order to optimize the chat-box function on the website.Persistent
side_storage_12067866Identifies the visitor across devices and visits, in order to optimize the chat-box function on the website.Persistent
side_storage_12067866Identifies the visitor across devices and visits, in order to optimize the chat-box function on the website.Persistent
google-analytics.comThird partycollectUsed to send data to Google Analytics about the visitor’s device and behavior. Tracks the visitor across de

vices and marketing channels.

Session
youtube.comThird partyyt-player-headers-readableUsed to determine the optimal video quality based on the visitor’s device and network settingsPersistent

 

 

Functional Cookies

Functional cookies allow our Website and Gigable App to remember choices you make (such as your username and log in details) and any customisations you make to Website pages of Gigable App sections during your visit in order to provide enhanced, personalised features. 

Functional cookies are anonymous and do not track your browsing activity on other websites.

Please note, that failure to activate Functional Cookies will lead to a greatly reduced experience across our technology.

 

 

accounts.livechatinc.com

and 

livechatinc.com

and 

api.livechatinc.com

Third party__lc_cstStores a unique ID string for each chat-box session . This allows the website-support to see previous issues and reconnect with the previous supporter3years
Third party__lc_cidStores a unique ID string for each chat-box session . This allows the website-support to see previous issues and reconnect with the previous supporter.3 years
Third party__livechat Used to hide the user’s personal customisation of LiveChat3 years
Third partyCASIDAllows the website to recognise the visitor, in order to optimize the chat-box functionality.Session
ads.linkedin.com

And 

linkedin.com

Third partylangRemembers the user’s selected language version of a websiteSession
Third partylangSet by LinkedIn when a web page contains an embedded “Follow u s” panelSession
youtube.comThird partyyt-player-bandaid-host Used to determine the optimal video quality based on the visitor’s device and network settingsPersistent
Third partyt-player-bandwidthUsed to determin e th e optimal video qu ality based on th e visitor’s device an d n etw ork settin gsPersistent

 

Targeting or Advertising Cookies 

Targeting or Advertising cookies are linked to services provided by third parties. The third party provides these services in return for recognising that you have visited a website. These cookies collect information about your browsing habits on the website in order to make advertising both on the website and other websites you subsequently visit relevant to you and your interests, to limit the number of times those adverts are served to you and to help measure the effectiveness of advertising campaigns.

 

DomainFirst or Third PartyCookie NameDescriptionExpiration
gigable.com (And all sub-domains)Third party_fbp Used by Facebook to deliver a series of advertisement products such as real time bidding from third party

advertisers

3 months
Third partyhjRecordingEnabledThis cookie is used to identify the visitor and optimize ad-relevance by collecting visitor data from multiple websites – this exchange of visitor data is normally provided by a third-party data-center or ad-exchange.Session
www.google.comThird partyads/ga-audiences Used by Google AdWords to re-en gage visitors that are likely to convert to customers based on the visitor’s online behaviour across websitesSession
www.linkedin.comThird partybcookieUsed by the social networking service, LinkedIn , for tracking the use of embedded services.2 years
Third partybscookieUsed by the social n etw orkin g service, LinkedIn, for tracking the use of embedded services2 years
www.facebook.comthird partyfrUsed by Facebook to deliver a series of advertisement products such as real time bidding from third party

advertisers.

3 months
trPixel used by Facebook to deliver a series of advertisement products such as real time bidding from third party

advertisers

Session
www.doubleclick.netthird partyideUsed by Google Dou bleClick to register and report the website user’s actions after view in g or clicking one of the advertiser’s ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user.1 year
www.linkedin.comThird partylidcUsed by the social networking service, LinkedIn, for tracking the use of embedded services1 day
Third partylisscUsed by the social networking service, LinkedIn, for tracking the use of embedded services1 year
google.comthird partypagead/1p-user-list/#Pixel used for marketing/ad purposessession
doubleclick.netthird partytest_cookieUsed to check if the user’s browser supports cookies1 day
linkedin.comthird partyUserMatchHistoryUsed to track visitors on multiple websites, in order to present relevant advertisement based on the visitor’s preferences29 days
www.youtube.comThird partyVISITOR_INFO1_LIVETries to estimate the users’ bandwidth on pages with integrated YouTube videos.179 days
YSC Registers a unique ID to keep statistics of what videos from YouTube the user has seenSession
yt-remote-cast-installed Stores the u ser’s video player preferences using embedded YouTube videoSession
yt-remote-connected-devicesPersistent
yt-remote-device-id Persistent
yt-remote-fast-check-period Session
yt-remote-session-app Session
yt-remote-session-nameSession

 

Further Information

You can find more information about cookies by visiting www.allaboutcookies.org to obtain detailed information on how to prevent cookies from being set on your particular browser.

For further information about Google Analytics please see: Safeguarding your Data.

To opt-out of being tracked by Google Analytics across all websites, visit: http://tools.google.com/dlpage/gaoptout.

If you would like to find out more about advertising networks and affiliate programmes and how cookies are used for these purposes, please visit: www.youronlinechoices.com

This is an information portal which is run by the Internet Advertising Bureau (IAB), the trade association for digital advertising, and will provide you with all the information you need to know about online behavioural advertising and the choices available to you.

Contact Information

If you have any queries in relation to this Cookies Policy, please contact us at support@gigable.com or using the chat bot https://gigable.com.

WF-23021435-1

 

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Gigable Ltd (UK), Colony CoWork, Jactin House, 24 Hood Street, Manchester, England. M4 6WX. Company number 12400320.
Gigable Ltd (IRL), Dog Patch Labs, Unit 1 CHQ, North Wall Quay, Dublin 1. D01 Y6H7. Company number 631191.

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